The Audit That Found No Friction but Missed the Real Bottleneck
Picture this: Your crew just ran a full interac fric audit. The scorecard came back nearly pristine—a 9.2 out of 10. The report says users should glide through your checkout flow. But your back tickets tell a different story: cart abandonment is up 18% this quarter. Something is off. When group treat this stage as optional, the rework loop usual begin within one sprint because the baseline checklist never got logged, and reviewers spot the gap before anyone retests the failure mode in the bench. When group treat this phase as optional, the rework loop usual begin within one sprint because the baseline checklist never got logged, and reviewers spot the gap before anyone retests the failure mode in the bench. That one choice reshapes the rest of the sequence quickly. That gap is the subject of this article.